DT Dobie: Service Survey

Service Department Experience
Based on your most recent service, rate our service department in the following areas
DT Dobie Dealearship	Completely Satisfied	Very Satisfied	Satisfied	Dissatisfied
1.Promptnes of acknowledgement on arrival at DT Dobie
Waiting time before the service advisor booked your vehicle in
Fairness of the charges

Explanation of work carried out
Cleanliness of vehicle
Promptness/smothenes of vehicle delivery
Overall Satisfaction from DT Dobie
Overall Satisfaction with DT Dobie
Section ll
Was the estimage of cost explained prior to work being performed
Was work to be carried out explained befor starting service/repair
Was your vehicle ready to be collected at the promised time?

If the answer to the question above was "no", was the explanation given satisfactory?
If you answered "no" above was the explanation given satisfactory?

Were you informed of the next service due?

Did DT Dobie contact you to ensure that the work was carried out to your satisfaction?
Section lll
If you needed additional work , would you return to DT Dobie?
If asked by someone about service would you recommend DT Dobie?

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